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MARSILLI stands out not only for its high efficiency and high machine quality but also for its excellent After Sales Service.
It is a priority for us to offer assistance to our clients after the system has been delivered. The fundamental purpose is the preservation and efficiency of the machine in time. This allows our systems to last a long time and when needed be reconditioned for a different generation of products.
Our personnel are trained internally in order to ensure that the service assistance is carried out by staff who have specific knowledge of the system. That is why we can safely say that they are experts ready to respond promptly and are geographically located in our client’s production areas.
Marsilli Service can intervene anywhere in the world thanks to its ten different locations and ensure minimum machine downtime and remote on-line 24/7 troubleshooting.

From our point of view… this is quality indeed.

Close to you!

Our Service centers are stategically located worldwide.

Italy (2) – Germany – US (2) – Mexico – Brasil – India – China (2)

Main Service Dept. Tasks

Our Service Department carries out many tasks, the following are just some of the main ones.

Management of spare parts

We manage and guarantee spare parts for a minimum of ten years. But in our Database we keep all kinds of information so that we can help you out for a much longer period thus providing solutions for components which are obsolete..

Management of on site visits

Whatever kind it may be: from a programmed or emergency on site visit to the optimization of your system, the need to move the system elsewhere or to have specific training our Service Department is on hand to help you..

Tele assistance

Tele assistance is an integral part of the Service Dept.’s activities to solve and troubleshoot any issues that might occur and help to guide the operators to solve the problem as quickly as possible.

Service contract

Our service contract is designed to ensure constant productivity on the system and to maintain its value over time. It is a flexible, transparent program that can be customized and used from standalone machines up to more complex systems, for one or several systems.