YOUR EQUIPMENT INFO
AT A GLANCE
We have imagined a platform where you can find all the information about the after sales phase of every equipment Marsilli shipped to you since the beginning of our cooperation.
You can send us an RFQ for spare parts, check the tracking number and the invoice for spare parts, open or verify a ticket, register the intervention you made on the machine, save or download a backup...
And more, with the 2.0 version: have a look at the repairs history, ask for a new one; manage the users in a smarter way; collect your RFQ in one place; search for a part in all your Marsilli equipment.
Forget about email and calls. Keep track of every communication to and from our Service Dept in one go. And after any change that happens on your system, you'll be notified!
Relax, you can.
All in one place.
Simple, fast, effective.
Service Care
SERVICE CARE
Spare Parts Management
The complete bill of material of your equipment is there. Find the parts you need (you can even search in all the machines!), collect them in the cart, send an RFQ and keep track of the past orders. You can also have a look at the invoice and track the shipment!
Assistance
Need assistance? Open a ticket from the platform. Already asked for an intervention? Check the status whenever you need. Want to know how many hours we spent on your systems? Analytics are there!
Documentation and backups
Are you searching desperately the documentation? Did you loose it?
No problem. Check the files from the platform. Or download them.
We keep also track of all program versions and now they are available for you too.
We stay aligned!
Repairs
DISCOVER THE FULL POTENTIAL
OF MY.MARSILLI
An old tensioner is broken? No problem, we can fix it! Ask for a repair through the platform, then click on “service offer” to have a look at the offer, check the status, track the shipment.
We have imagined a platform where you can find all the information about the after sales phase of every equipment Marsilli shipped to you since the beginning of our cooperation.
You can send us an RFQ for spare parts, check the tracking number and the invoice for spare parts, open or verify a ticket, register the intervention you made on the machine, save or download a backup...
And more, with the 2.0 version: have a look at the repairs history, ask for a new one; manage the users in a smarter way; collect your RFQ in one place; search for a part in all your Marsilli equipment.
Forget about email and calls. Keep track of every communication to and from our Service Dept in one go. And after any change that happens on your system, you'll be notified!
Relax, you can.
All in one place.
Simple, fast, effective.
Service Care
SCROLL
FOR MORE INFO
Spare Parts Management
The complete bill of material of your equipment is there. Find the parts you need (you can even search in all the machines!), collect them in the cart, send an RFQ and keep track of the past orders. You can also have a look at the invoice and track the shipment!
Assistance
Need assistance? Open a ticket from the platform. Already asked for an intervention? Check the status whenever you need. Want to know how many hours we spent on your systems? Analytics are there!
Documentation and backups
Are you searching desperately the documentation? Did you loose it?
No problem. Check the files from the platform. Or download them.
We keep also track of all program versions and now they are available for you too.
We stay aligned!
Repairs
DISCOVER THE FULL POTENTIAL
OF MY.MARSILLI
An old tensioner is broken? No problem, we can fix it! Ask for a repair through the platform, then click on “service offer” to have a look at the offer, check the status, track the shipment.